Privacy Policy

Dr Lynn Tudhope is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Who we are

This website is operated by Dr Lynn Tudhope, a registered medical practitioner in South Africa.

For any privacy-related queries, you may contact:
Practice name: Dr Lynn Tudhope
Email: info@drlynntydhope.co.za
Phone: 012 807 5510

2. What information we collect

We may collect the following personal information when you use this website:

Name and surname

Contact details (email address, phone number)

Information submitted through contact or enquiry forms

Any health-related information you voluntarily provide

Technical data such as IP address, browser type, and usage statistics

Health information is regarded as special personal information under POPIA and is treated with the highest level of care and confidentiality.

3. How we use your information

Your information is used only for legitimate medical and administrative purposes, including:

Responding to enquiries and appointment requests

Communicating with you about services

Managing patient relationships and practice administration

Complying with legal and regulatory obligations

Improving website functionality and user experience

We do not sell, rent, or trade your personal information.

4. Lawful basis for processing

We process personal information on the following lawful grounds:

Your consent

The necessity to perform medical and administrative services

Compliance with legal and professional obligations

Legitimate interests in operating and improving the practice

5. Sharing of information

Your personal information may be shared only with:

Practice staff who require it to perform their duties

Service providers who support our operations (e.g. booking systems, IT support), under strict confidentiality agreements

Regulatory or legal authorities when required by law

We never share patient information for marketing by third parties.

6. Data security

We take reasonable technical and organisational measures to protect your personal information, including:

Secure hosting and encrypted connections (HTTPS)

Restricted access to patient data

Regular system updates and backups

Confidentiality obligations for staff and service providers

While every effort is made to protect your data, no online system can be guaranteed to be 100% secure.

7. Data retention

We retain personal information only for as long as necessary:

To fulfil the purpose for which it was collected

To meet legal, medical, and professional record-keeping requirements

In accordance with HPCSA and healthcare regulations

8. Your rights

In terms of POPIA, you have the right to:

Access your personal information

Request correction or deletion of inaccurate data

Withdraw consent where processing is based on consent

Object to certain types of processing

Lodge a complaint with the Information Regulator of South Africa

Information Regulator contact:
Website: www.justice.gov.za/inforeg

9. Cookies and website analytics

This website may use cookies and analytics tools to improve performance and user experience. These tools do not identify you personally unless you choose to provide personal information.

You may disable cookies in your browser settings if you prefer.

10. Third-party links

This website may contain links to other websites. Dr Lynn Tudhope is not responsible for the privacy practices of those sites, and you are encouraged to review their privacy policies separately.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be available on this website.

12. Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Dr Lynn Tudhope
info@drlynntydhope.co.za
012 807 5510